Stay connected wherever you go

1. What is an eSIM?

An eSIM (embedded SIM) is a digital, 100% virtual SIM card built directly into your device's internal circuitry during manufacturing. It functions just like a physical SIM chip, identifying you and connecting you to a mobile network, but without requiring you to insert or swap a physical card.

2. What is the difference between an eSIM and a physical SIM?

• Physical SIM: A removable, tiny plastic chip tied to a specific carrier that can be lost or damaged.
• eSIM: Completely digital, embedded in your phone, carrier-independent, and cannot be lost or physically stolen.

3. Do eSIMs come with a phone number?

It depends on the plan you purchase:

• Data-Only Plans: Most travel eSIMs are data-only and do not come with a local number. However, you can easily use internet-based communication apps like WhatsApp, FaceTime, or Telegram to make calls and send messages.
• Data/Calls/Texts Plans: Some packages include a local or international phone number, enabling traditional voice calling and texting capabilities while abroad.

4. Can I use my physical SIM and an eSIM at the same time?

Yes. If your phone features Dual SIM technology, you can keep your home physical SIM active for incoming calls, text messages, and 2-factor authentication (OTP) codes, while utilizing the eSIM strictly for internet data to sidestep roaming fees.

Compatibility & Ordering

5. How do I know if my device is eSIM-compatible and unlocked?

To use an eSIM, your device must be carrier-unlocked and physically support eSIM hardware.

• To check carrier lock (iOS): Go to Settings > General > About and scroll to "Carrier Lock". It should say "No SIM restrictions".
• To check hardware capability: Dial *#06# on your keypad. If an EID (Embedded Identity Document) number appears on the screen, your device supports eSIM capabilities.

6. Can I install multiple eSIMs on one device?

Yes. Most modern smartphones allow you to download and store multiple eSIM profiles simultaneously. While you can only use one or two lines actively at a single time (depending on the device), you can seamlessly toggle between your saved profiles in your phone settings as you travel between different countries.

Installation & Activation

7. How do I install an eSIM?

There are three convenient ways to install an eSIM profile onto your phone:

1. Direct Installation: Follow the step-by-step automatic prompts right from the provider's app.
2. QR Code: Scan the provided QR code sent to your email or another device to automatically trigger the setup wizard.
3. Manual Method: Go into your device's cellular settings and manually paste the provided SM-DP+ address and activation code.

Note: You must have a stable Wi-Fi connection during the installation process to ensure it completes successfully.

8. When does the eSIM validity period activate?

Activation behavior varies based on the plan type, which is listed under the plan's "Additional Information" before checkout:

• Upon Network Connection: Most eSIMs only trigger their expiration clock once you arrive at your destination and connect to the local partner network.
• Upon Installation: Some specific plans begin their validity countdown immediately when the profile is successfully added to your device, even if you haven't traveled yet.

9. What should I do if I run out of data or my plan expires?

You do not need to install a brand-new profile. Most digital travel lines allow you to quickly track your remaining balance and purchase a "top-up" data package right through the provider's app or website, which adds data straight to your existing eSIM line.